Privacy Policy

Welcome to Gramora. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Digital Panchayat Web Portal and Citizen Mobile Application.

1. Information We Collect

• Personal Identification Data: Name, mobile number, email address, and village location during registration.
• Governance Data: Grievances reported, documents requested, and interactions with Panchayat officials.
• Marketplace Data: Items listed in the Village Marketplace, Kisan Mandi, and Equipment Rental modules.
• Device & Usage Data: App usage metrics, IP address, and device identifiers to improve platform performance.

2. How We Use Your Information

We use the collected data strictly to facilitate the digital village ecosystem. This includes:

• Connecting citizens with their local Sarpanch and Panchayat officials for grievance redressal.
• Facilitating peer-to-peer commerce in the local marketplaces (displaying your contact info to buyers/renters).
• Sending official push notifications and alerts regarding village activities and schemes.

3. Data Sharing & Security

We do not sell, trade, or rent your personal identification information to third parties. Your data is accessible to your local Panchayat administration for official governance purposes. We implement industry-standard security measures, including encryption and secure server hosting, to protect against unauthorized access.

4. Third-Party Services

Our platform may contain links to government portals or third-party gateways (e.g., payment processors). These external sites have their own privacy policies, and we are not responsible for their content or data practices.

5. Contact Us

If you have any questions regarding this Privacy Policy or your data, please contact our support team at support@gramora.com.